Last updated: 10 September 2025

Initiative Engineering (“Company”, “we”, “us”, or “our”) operates https://www.edose-pumps.com/ and related services (the “Services”). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to users in India and elsewhere.

Who we are

Data Controller: Initiative Engineering, Sr. No. 273, Near Vitthal Mandir, Bhatewara Nagar, Hinjawadi, Pune, Maharashtra, India – 411057.
Website: https://www.edose-pumps.com/
Contact Email: info@initiativeengineering.com

What we collect

We collect information to operate, improve, and secure our Services:

• Identity data: name, organization, job title.
• Contact data: email address, phone, postal address.
• Account and inquiry data: login ID (if applicable), form submissions, RFQs, support interactions.
• Transaction data: orders, invoices, payment status. We do not store full card or UPI details; payments are processed by trusted gateways.
• Technical data: IP address, device identifiers, browser type, OS, referring URLs, pages viewed, timestamps, and approximate location inferred from IP.
• Usage data: clicks, navigation, diagnostics, and error logs.
• Marketing data: newsletter preferences and campaign interactions.
• User content: messages, uploads, and feedback.
• Sensitive personal data or information (SPDI): Only if strictly necessary and with consent/clear notice (e.g., limited financial details via processors, KYC for dealers). If not applicable, we do not knowingly collect SPDI.

How we collect information

• Directly: when contacting us, creating an account, requesting quotes, or making purchases.
• Automatically: via cookies, pixels, and similar technologies.
• From third parties: payment gateways, analytics providers, advertising partners, logistics partners, and publicly available sources.

Why we use information

• Service delivery: respond to inquiries, process orders, fulfill deliveries, provide after-sales support.
• Improvement: analyze usage, fix issues, and enhance features and content.
• Security and fraud prevention: detect, prevent, and investigate suspicious activity.
• Legal compliance: tax, accounting, and responding to lawful requests.
• Communications: service messages, updates, and notices.
• Marketing: send newsletters and offers with consent where required; opt-out is always available.

Legal bases (where applicable)

• Consent: optional cookies, marketing, or SPDI.
• Contract: to provide requested products/services.
• Legal obligation: record-keeping and compliance.
• Legitimate interests: improve Services, ensure security, and prevent misuse; users may object where applicable.

Cookies and tracking

We use cookies and similar tools to remember preferences, keep users signed in, measure traffic, and personalize content/ads (if implemented). Controls:

• Browser settings can block or delete cookies (some features may not work).
• A cookie banner or preference center may be provided at [link to cookie settings] if non-essential cookies are used.

Disclosure and sharing

We share information only as needed for the purposes described:

• Service providers: hosting, cloud storage, analytics, email/SMS vendors, payment processors, logistics/courier partners, and customer support tools.
• Business transfers: in merger, acquisition, or asset sale scenarios (with notice).
• Legal: to comply with laws or lawful requests.
• With consent: for any other sharing not covered above.

We do not sell personal data. If cross-context behavioral advertising is used, we will disclose and provide opt-out controls.

International transfers

If data is transferred outside India, we implement appropriate safeguards (e.g., contractual protections) and transfer only as permitted by applicable law. Details are available upon request.

Data retention

We retain personal information only for as long as necessary for the purposes stated or as required by law. Retention periods vary by category (e.g., tax records may be kept for a statutory period). When no longer needed, we securely delete or anonymize data.

Security

We implement reasonable security practices and procedures, including encryption in transit, access controls, network and application security, and staff awareness measures. No method of transmission or storage is fully secure; users should protect their account credentials and devices.

Children

Our Services are not directed to children under 13. We do not knowingly collect data from children without appropriate consent. If a child has provided data, contact us to request deletion.

Your rights and choices

Subject to applicable law, users may:

• Access, correct, or update personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Request deletion, subject to legal exceptions.
• Opt out of marketing via unsubscribe links or by contacting us.
• Manage cookies through browser settings and our cookie preference tools.

Requests can be sent to info@initiativeengineering.com.We will respond within legally required timelines.

Third-party links and integrations

Our website may link to third-party sites or include third-party plugins and SDKs (e.g., analytics, payment gateways, maps, or social media). Their privacy practices govern interactions with them; review their policies before providing information.

Payment processing

Payments are processed by NEFT/RTGS. We receive transaction confirmations and limited details necessary for order fulfilment and compliance. For full details, refer to the payment gateway’s privacy policy.

Changes to this policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Last updated” date and becomes effective when posted. Material changes may be communicated via prominent notice or email.

Contact

Email: info@initiativeengineering.com
Address: Sr. No. 273, Near Vitthal Mandir, Bhatewara Nagar, Hinjawadi, Pune, MH, 411057, India
Phone: +917887887533

If concerns remain unresolved, users may escalate to the appropriate IT authorities as per applicable law.